For families of someone just arrested or held in custody.

• Stage 1, the First-48 Bridge: Soon after a remand, we help you set up jail phone access and canteen deposits, and give you a one-page orientation. Timing details are in your written agreement. Court steps and terms explained in plain language. Legal questions go to the lawyer. The do-not-say list for jail calls, starting with anything about the case.

• Reputational Containment: What to tell employers, relatives and friends. A weekly 30-minute check-in to explain what's happening and keep your family steady.

• We help the family set boundaries to protect their own finances, careers, and mental health from the fallout of the legal process.

• We translate the confusing legal timeline so you aren't terrified of what happens next.

• If your loved one is held in pre-trial custody, we walk you step-by-step through setting up institutional collect phone lines, funding canteen accounts, and protecting the active legal case from recorded phone mistakes.

For people facing sentencing. We don't just hold your hand—we build the track record.

• We start by asking your lawyer what proof of change would help.

• We help you enrol in the programs your lawyer or clinician recommends, and keep showing up.

• We keep organized records of the work: attendance, completion letters and the documents you collect.

• We help you gather and organize character letters for your lawyer to review. Your lawyer decides what goes to court.

The records are your own work, for your lawyer to use as they see fit.

For people facing custody. There's no orientation to incarceration, so we built one.

“Do your time, or your time will do you.”

We help you get ready for what's ahead. We provide the unwritten rules of range survival and ongoing coaching while you are inside to ensure you do your time, so your time doesn't do you.

• We provide the workarounds to get your loved one calling home before their institutional Synergy account is even funded.

• We teach "inmate etiquette" to help you avoid extortion, debt traps, and yard politics.

• What intake, the daily routine and life on the range are really like, from someone who's been there.

• A daily routine to keep your days structured and your mind busy.

• We prepare you before custody where we can, then keep supporting you by phone or through your family.

For people in custody and their families.

• We help organize the release plan and its paperwork, including housing and work. Legal filings stay with your parole lawyer.

• Practice hearings, so you can explain your plan clearly and calmly.

• The finished plan goes to your parole lawyer or officer.

The highest risk of relapse or re-arrest happens within the first few weeks of returning home. We don't just leave you at the gate.

• A check-in within 48 hours of release on housing and ID.

• A weekly 30-minute coaching call for 90 days to keep your routine on track.

• Health and recovery care stay with your own clinicians and supports. We keep the day-to-day plan moving.