We learn what's going on, what's already in place and what you need this week.
You leave with at least one clear next step, whether or not you work with us.

Yes, within the limits the law sets.
We don't share your information with anyone you haven't named in writing, such as your lawyer or a family member, except where the law requires it.
Confidentiality has limits: if someone is at immediate risk of serious harm, if a child may need protection, or if a court orders it. Our conversations aren't covered by solicitor-client privilege, so never tell us facts about the charges. Save those for your lawyer.

Only with your written consent.
Online sessions may be recorded with Google Meet's AI note-taker (Gemini), and in-person sessions transcribed with Plaud. Both are third-party cloud tools. You can say no and still work with us.
Our policy is not to record anyone whose charges are still before the court.

No. Legal questions go to your lawyer. We handle the logistics, the plan and the accountability.
You stay responsible for following your conditions and your lawyer's advice.

Each service fee is set out in your written agreement and paid before the first session.
Your written agreement sets out what's included and the refund and cancellation terms before you pay anything.

Yes. Family members, lawyers and agencies can book on someone's behalf.
Clients must be 18 or older to sign a service agreement, and we'll need the person's consent before we work with them directly.

Yes.
Serving Central & South Western Ontario, and by video call across Ontario.